Spoke with management
First let me say that I have not actually stayed at the lodge as of yet. This review is based on my experience over the phone with management. My husband and I wanted to know what the policy was to reschedule a reservation that we would be making in December. We were concerned that should ta snow storm or ice storm occur on the day we planned to travel that we may not be able to get there as we are four and a half hours away from the lodge. The reservation specialist was friendly and transferred me to a manager. When the manager answer the phone she went right into the cancellation policy without acknowledging me being on the line. She did not ask me what questions I wanted to have answered, but continued to state the hotels policy. About 3 minutes into her disclosure she made a statement about wondering if I was there on the other line but had never given me a chance to even greet her. Basically she told me that if there was bad weather in our area that the lodge would check with our locale to make sure we were specifically told not to leave our house( state of emergency) and then we would be allowed to reschedule our visit. If not no refund. She said even if there was snow and ice and it wasn’t a state of emergency we would not be refunded or rescheduled. I was super disappointed because I really wanted to come here for a special visit with my husband while my daughter is away in Florida. I did not feel as if this particular manager whose name I will not mention cared about my specific situation. We were looking at spending about $1,000. to stay and I would have hoped that the lodge would have been more considerate. The Gateway Lodge seems to be less concerned with guests safety. This whole experience didn’t make me feel very comfortable about booking a room with them.